Frequently Asked Questions

I'll answer honestly: I don't have my own warehouse, so we arrange consolidation through trusted partners – warehouses where goods from different clients are collected.

Typically, this takes 1 to 3 working days. For popular routes (Moscow, Saint Petersburg) – the truck is filled within 24 hours. For less common ones – up to 5 days, because we need to find enough cargo to fill the space.

If you need it urgently – we can arrange express dispatch with a 20–30% surcharge. I call carriers and arrange for your cargo to be picked up out of turn. It costs more, but it gets the job done.

I understand that fear. It's the biggest concern for anyone using LTL for the first time.

Here's how we handle it:

• At pickup, I (or my manager) personally check the number of items, packaging condition, and take photos at loading.
• The driver receives a clear task: how many items, weight, destination, consignee.
• At each stage (loading, transit, unloading) I call the driver to confirm everything is fine.
• At delivery, I ask the consignee to confirm the number of items and take photos.
• For consolidated shipments, I give the carrier a list of all clients with clear labels. The driver knows: any mistake will cost him.

In 7 years of work, I've never lost a single shipment. Not because I'm a superhero, but because I check every step and only work with carriers who understand responsibility.

I calculate in practice.

LTL is better when:

• you have up to 12 pallets or up to 8 tonnes
• you can wait (not urgent)
• you're okay with the truck making stops

FTL is better when:

• 15+ pallets or 10+ tonnes – LTL cost becomes nearly equal to FTL, but with more hassle
• urgent dispatch – you'll pay the same extra as what you'd save
• cargo is valuable or fragile – better not risk extra handling

I always calculate both options and tell the client: "Here's the LTL price, here's the FTL price. You choose. I propose – you decide."

There are risks, I know them and tell clients honestly.

Risk #1: damage during transloading. I don't take LTL cargo unless it's on a pallet and properly packed. If fragile – I recommend extra packaging (bubble wrap, crate).

Risk #2: delays due to one of the shipments. If one cargo is delayed (e.g., customs issues), we agree with the carrier to unload that cargo at the nearest warehouse and send the rest onward. I know warehouses along all routes where this can be done.

Risk #3: force majeure (breakdown, weather). I'm always in touch with the driver. If something happens – I solve it: either roadside repair or a replacement vehicle. I have contacts for services and carriers along all routes.

My vehicles don't have GPS trackers. But I'm in touch with the driver every 2–4 hours. I know where he is, what's with the cargo, when he expects to arrive. And I pass that info to you.

Here's how it works in practice:

• 08:00 – driver left Minsk.
• 12:00 – I call the driver: he's in Orsha, all good.
• 16:00 – driver at the border, queue 3 hours.
• 20:00 – crossed the border, moving on.
• Next morning – driver arrived in Moscow.

I send you updates via Telegram or WhatsApp. Not every minute, but whenever there's news. You're never left in the dark.

I don't own a fleet, but I work with dozens of carriers who have every type of vehicle.

What I can offer:

• Curtain-sider (standard) – 20 t, for general cargo and pallets
• Tandem trailer – 120 m³, up to 24 t, 33–39 pallets, for large volumes
• Reefer – 20 t, for food, pharmaceuticals, flowers
• Isothermal – 20 t, if you need protection from temperature fluctuations
• Flatbed – 20 t, for building materials and machinery
• Car carrier – up to 12 cars

I choose the vehicle for your cargo. If you have non-standard cargo – I find those who can take it.

Honestly: urgent requests cost 20–40% more. That's the market reality.

My algorithm:

1. I call 10–15 trusted carriers on that route.

2. I find a vehicle within 2–4 hours.

3. I give you the final price.

My advice: if you can give 2–3 days – we'll choose the best vehicle at the best price. Urgency always costs money. No magic here.

Yes, but it affects price and timing.

If the vehicle is nearby (up to 300 km) – we can negotiate with a minimal surcharge (20–30% extra for additional mileage).

If the vehicle is already far – we calculate the new route as a separate request. Sometimes it's easier to deliver to the original point and then send it further.

Example from practice: a client sent cargo to Moscow, then after 3 days realised it needed to go to Saint Petersburg. I found a return load from Moscow to Saint Petersburg, the driver took it and went. The client paid 30% extra but saved time.

I love this question, because a fair price builds trust.

Included:

• Vehicle delivery for loading (up to 2 hours waiting)
• Transport along the route
• Waiting up to 4 hours for loading/unloading
• Carrier liability insurance (by law)

Paid separately:

• Waiting over 4 hours (€15–30/hour)
• Port or terminal entry (€50–200)
• Customs clearance
• Cargo insurance (optional)
• If the cargo is heavier or bulkier than declared

I always quote the full price before shipment. No surprises. If additional costs occur en route (border delay) – we agree them with you.

I answer as someone who arranges reefer shipments every day.

Temperature control:

• Reefers are equipped with temperature recorders that log the temperature.
• I require the driver to check the temperature and note it in a log.
• The driver calls me if the temperature goes out of range.
• I immediately contact the client to keep them informed.

What if the reefer breaks down:

1. The driver calls me.

2. I find the nearest service. If repair takes 2–3 hours – we wait.

3. If it's a major repair – I look for a replacement vehicle among my carriers.

4. If the cargo is spoiling – we file an insurance claim (if insurance was taken).

Important: I always warn the client: "Breakdowns are rare, but I'm prepared. I have plan B, C, and D. You won't lose your cargo."

Yes, that's one of our services. We transport cars from Germany, Poland, Lithuania, Italy.

How it works:

1. You buy the car (or we can help with the purchase).

2. We pick up the car in Europe, load it onto a car carrier.

3. We drive to the border of Belarus or Russia.

4. We clear customs (we assist with documents).

5. We deliver to your city.

Timing: 5–10 days from Europe to Minsk or Moscow, 12–18 days – to Novorossiysk.

Price: from €1000 to €3000, depending on route and vehicle type.

Oversized is anything that doesn't fit in a standard trailer.

Signs of oversized:

• Height over 2.7 m
• Width over 2.55 m
• Length over 13.6 m
• Weight over 20 tonnes

How we transport:

• Low-bed platform – for tall cargo
• Trailers – for heavy items (construction machinery)
• Open flatbeds – for pipes, metal structures
• Special permits – if the cargo exceeds road dimensions

Example from practice: we transported a machine from Germany to Belarus – 22 tonnes, 3 m wide. We obtained a permit in 10 days, delivered in 3 days. The client was happy.

Yes, absolutely.

When a permit is required:

• Width over 2.55 m
• Height over 4.0 m
• Length over 18.75 m
• Weight over 44 tonnes

What I do:

1. I submit a request for route approval to the traffic police and road authorities.

2. I obtain the permit (3–10 days).

3. If needed – I arrange an escort vehicle.

Cost: from €300 to €2000 depending on route complexity.

I'll explain simply.

Regular road: a truck loads, arrives, unloads.

Container: your cargo is loaded into a large metal box (container). The container can be placed on a chassis, on a train platform, or on a ship – and everywhere it's just transferred, the cargo inside is not touched.

Main advantage: load once – and the cargo is not touched again until the final point. This is safer and cheaper for large volumes.

This is my favourite question, because there are many nuances. The port of Saint Petersburg is a restricted access area.

Here's the full list the driver must have:

1. Port pass – issued for the driver and vehicle. Submit 24 hours in advance.

2. Driver's passport (copy of the photo page and registration).

3. Driving licence (copy of both sides).

4. Vehicle registration certificate (copy).

5. Power of attorney for the vehicle – if the driver doesn't own it.

6. CMR waybill – filled out on site.

7. Valid vehicle inspection certificate.

Important: if the driver doesn't have a passport copy – the port won't let him in. We always remind carriers about this 48 hours in advance.

Real times.

From China (Guangzhou, Shanghai):

• Sea + road: 25–35 days to Moscow or Minsk
• Air: 5–7 days (expensive)
• Rail (via Kazakhstan): 14–18 days

From Europe (Germany, Poland, Lithuania):

• Sea + road: 12–18 days
• Road: 5–10 days
• Rail: 7–12 days

From Turkey (Izmir, Istanbul):

• Sea + road: 14–20 days
• Road: 7–12 days

I always add 2–3 buffer days for customs and weather.

A quick table for clients:

• 20' Dry – 28 tonnes, 33 m³ – for standard cargo
• 40' Dry – 26 tonnes, 67 m³ – for large volumes
• 40' HC – 26 tonnes, 76 m³ – for bulky items
• 40' Reefer – 24 tonnes, 60 m³ – for perishable goods

Tip: if you're not sure which to choose – call me. I'll match the container to your cargo.

Imagine you're sending cargo from Minsk to China.

The usual way: find a truck to the port, a ship separately, and a truck in China – three different carriers, three invoices, three contacts.

The multimodal way: one contract, one manager, one price. I organise everything: road to the port, ship to China, road to your warehouse. You pay me once, I'm responsible for everything.