Privacy Policy

This Privacy Policy for personal data (hereinafter – the Policy) defines the procedure for processing and protecting the personal data of users of the website https://kosmaslogistics.com/ (hereinafter – the Site).

By using the Site and placing an order, the User expresses consent to the terms of this Policy.

1. Terms and Definitions

The following terms are used in this Policy:

Site — the website located at https://kosmaslogistics.com/
Site Administration — authorised persons managing the Site and processing personal data.
User — an individual visiting the Site and/or placing an order.
Personal Data — any information relating to a directly or indirectly identified natural person.
Processing of Personal Data — any action with personal data, including collection, storage, use, transfer, and deletion.
Cookies — small pieces of data stored by the User's browser.
IP Address — a unique network address of the User's device.

2. General Provisions

2.1. This Policy applies exclusively to the Site eclatique.by.

2.2. The Site does not provide for User registration, creation of personal accounts, or user accounts.

2.3. The Site Administration does not verify the accuracy of personal data provided by the User when placing an order.

2.4. The Site Administration is not responsible for third-party websites that the User may access via links posted on the Site.

3. Personal Data Processed

3.1. When placing an order, the User voluntarily provides the following personal data:

first name (last name – if necessary);
contact phone number;
email address;
delivery address (city, street, house, and other data necessary for delivery);
order information (composition, amount, delivery method).

3.2. Technical information is also automatically processed:

IP address;
cookie data;
device and browser type;
date and time of page visits;
addresses of visited pages;
referrer.

3.3. Disabling cookies may cause some Site functions to malfunction.

4. Purposes of Personal Data Processing

The User's personal data is processed for the following purposes:

processing and fulfilling the order;
communicating with the User to clarify order details;
organising delivery of goods;
complying with the requirements of the legislation of the Republic of Belarus;
ensuring security and preventing fraudulent activities;
improving the quality of the Site and its functionality.

5. Use of Third-Party Services

5.1. To ensure the stable and correct operation of the Site, the Site Administration has the right to use third-party analytics and error monitoring services (e.g., sentry.io).

5.2. These services may automatically collect technical information, including IP address, device type, browser, time of error occurrence, page URL, and other data necessary for diagnosing and fixing technical issues.

6. Conditions for Processing and Transfer of Personal Data

6.1. Personal data is processed without a time limit or until the purposes of processing are achieved.

6.2. Personal data may be transferred to third parties solely for the purpose of fulfilling the User's order (courier services, delivery services, postal organisations).

6.3. Transfer of personal data to state bodies is carried out only on the grounds and in the manner established by the legislation of the Republic of Belarus.

6.4. The Site Administration takes all necessary organisational and technical measures to protect personal data from unauthorised access, loss, alteration, or disclosure.

7. Rights and Obligations of the Parties

The User has the right to:

receive information about their personal data;
request their rectification, blocking, or deletion;
withdraw consent to the processing of personal data by contacting the Site Administration by phone, email, or other means using the official contact details posted on the Site.

The User is obliged to:

provide accurate personal data necessary for placing an order.

The Site Administration is obliged to:

use personal data solely for the purposes specified in this Policy;
ensure the confidentiality and security of personal data;
not transfer personal data to third parties without legal grounds.

8. Liability of the Parties

8.1. The Site Administration is liable for unlawful use of personal data in accordance with the legislation of the Republic of Belarus.

8.2. The Site Administration is not liable if personal data became public through the User's fault or were disclosed with their consent.

9. Dispute Resolution

9.1. All disputes and disagreements are resolved through a claim procedure.

9.2. If no agreement is reached, the dispute shall be referred to the courts of the Republic of Belarus.

10. Final Provisions

10.1. The Site Administration has the right to make changes to this Policy without prior notice to the User.

10.2. The current version of the Privacy Policy is posted on the Site.

10.3. To delete personal data, the User may contact the Site Administration by phone, email, or other available means using the official contact details listed on the Site.